We have a 7 day return policy, which means you have 7 day after receiving your item to request a return.
To be eligible for a return, your items must be in the damaged condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Raise a request by 24 hours
UNBOXING VIDEO IS A MUST TO REQUEST A RELACEMENT
To start a return, you can contact us at care@ogcure.com.
Please note that returns will need to be sent to the following -
OGCure Conswell Pvt. Ltd.
704, 7th Floor, Mehrauli Gurgaon Road, Sector 16, Gurgaon-122022, Haryana
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions - care@ogcure.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like bulk orders.
Exchanges - If approved, Exchange of products will be processed and exchange products will be delivered by 5 days from the time/date after approval.
RELACEMENT - If approved, Replacement of products will be processed and replaced products will be delivered by 5 days from the time/date after approval.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at care@ogcure.com.
